Store Policies

Store Policies

Please be aware of these store policies to ensure your satisfaction



Spectacle prescriptions are determined by the Optometrist to give the best possible vision for the patient’s needs as discussed during the eye examination. The prescription is warranted for 3 months and valid for spectacle production for 1 year. It is strongly recommended that corrective eyewear is purchased from a licensed eye care practitioner to avoid complications with vision.

When there is an issue with eyewear that was not purchased from our office, patients are to return to the place of purchase to resolve problems before seeing the doctor again. If eyewear was purchased online or overseas, a Partial Eye Exam fee will apply to see the Optometrist again.


New eyewear affects your vision and your perception of the world. This is especially true when there is a large change in prescription or when adapting to progressive multifocal lenses. If you have problems with your Rx, consult with us or the store that made your glasses to trouble-shoot the following problems: pupil measurements, frame pantoscopic tilt, nose piece adjustment, segment height (for bifocals/progressives) to match your eyes’ position, lens rotation (for toric Rx), and lens manufacturer’s quality control. All factors must be double-checked.

NOTE: The prescription from your Optometrist is derived from your feedback during the eye exam, and it is verified correct before it is written up for you. Our Optometrists use the highest standards of clinical methods to guide you in determining your Rx, which is the result of teamwork between you and the Optometrist. However, Rx can vary day to day, week to week, depending on your health status, corneal changes, or your alertness/tiredness during the eye exam.


Spectacle lens orders have a 90 day guarantee. The patient may receive a ONE time change of spectacle lens if the prescription is adjusted by our store (lab or Optometrist) or if the patient provides a change in prescription created by an Optometrist.

If you do NOT love your new glasses or prescription sunglasses for any reason, and they are in resaleable condition, you can replace or return them, for a full refund within 30 days after you receive your eyewear. Applicable only to the original purchase. This guarantee does not cover accidental damage, scratches or breakage.


Spectacle orders have a 90-day warranty on any manufacturer defect of frames (final sale frames excluded*) and 1-year warranty on manufacturer defect of spectacle lenses from the date of purchase at the discretion of the Kodak Lens Vision Centre. This does not apply to accidental damage from handling, scratches or normal wear and tear. Contact lens orders are warrantied for 1 year from date of purchase. Please provide proof of payment when picking up eyewear and/or contact lenses.


Our no-fault warranty is available for an additional cost of $50 per pair on all Kodak lenses. No-Fault warranty provides a 1 year (365 days), 1 time lens(es) replacement in case of an accident or a breakage from date of original order. This warranty must be purchased at the time of the original order to be valid. This warranty is not applicable on frames. Some conditions apply, please ask in store for full details.


No-Refunds or returns on all non-prescription sunglasses, final sale clearance frames, pre-fabricated readers, opened or expired nutraceuticals and ophthalmic frames (when only the frame is purchased without prescription lenses). We will make any repairs and adjustments if possible. Non-prescription sunglasses come with a 1-year manufacturer warranty for any manufacturer defects.


Frames that are not available in present in-store frame selection or inventory may be subjected to a $55 non-refundable deposit if customer wishes for a special order to try on the frame. Availability of special frame order and delivery time may vary. The non-refundable deposit may be credited towards in-store eye care services, other eyewear including contact lenses (cannot be put towards a second special frame order – separate deposit) or eye care products if customer does not proceed with purchase of special frame ordered.


Annual supply orders of contact lenses include a 1 year rip or loss warranty as well as a prescription change warranty. If a patient’s prescription changes within the year, unopened boxes can be exchanged free of charge when an updated prescription is provided by an Optometrist.


Kodak Lens stores will keep your eyeglasses clean, fitted properly and feeling like new at no charge for as long as you own them. If the frame is not purchased from the Kodak Lens stores, the store is not responsible if the frame breaks during the process of adjustments. Our careful and trained staff will try their best not to damage your glasses in any way.

Store Policies are subject to change without prior notice. Revised on November 7, 2017.

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